Who we are?
We at Makor Solutions provide the Makor ERP platform and services and operate from the USA.
Your privacy matters to us and we are committed to the highest data privacy standards and client confidentiality. To disclose this to you, our Privacy Notice includes the following:
- What data we collect from you.
- How and why we process it.
- Who we share it with and why.
We adopt the six core principles of data protection which are:
- Lawfulness, fairness and transparency – we process personal data lawfully, fairly and in a transparent manner in relation to you, the data subject.
- Purpose limitation – we only collect personal data for a specific, explicit and legitimate purpose. We clearly state what this purpose is in this Privacy Notice, and we only collect data for as long as necessary to complete that purpose.
- Data minimisation – we ensure that personal data we process is adequate, relevant and limited to what is necessary in relation to the processing purpose.
- Accuracy – we take every reasonable step to update or remove data that is inaccurate or incomplete. You have the right to request that we erase or rectify erroneous data that relates to you, and we will complete this task as soon as possible but guarantee to do so within a month.
- Storage limitation – we delete personal data when we no longer need it. Whilst the timescales in most cases aren’t set, we outline our retention strategy within this Privacy Notice.
- Integrity and confidentiality – we keep personal data safe and protected against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
Collection of your Personal Data
We collect Personal data directly from you, to be able to supply any products or services which you have requested from us. We will only ask for and keep the data needed to ensure we provide you with an efficient level of service and support and any legal commitments we have as a business.
We will use Personal data we have gathered to contact and inform you of products and services which we believe will be of genuine interest to you and/or your organisation.
We will also be processing any personal data which is loaded into our ERP Platform by individuals authorised by our clients (‘Users’) and as contractually agreed with them.
We collect details from you including:
- Telephone number(s)
- email addresses
- Payment details are collected and processed by our 3rd Party Payment Processor.
We treat all personal data as sensitive. We do not process special category data.
Your data may be processed outside the UK/EEA although it will still be protected to equivalent standards.
We have responsibilities to our UK/EEA clients as a contracted Data Processor, as defined under GDPR.
Reason for Data collection and processing activities.
Contact information is captured to enable us to provide you with the services we offer and to maintain customer support.
Payment information is collected to facilitate the payment of our services.
User information is processed to facilitate the service and support we provide under contract.
Sharing of Personal Data
During the delivery of our service to you, we will not share your data with other companies, other than those used to provide our ERP Platform, support services and process payments.
Securing and Processing of your Personal Data
We have a responsibility to protect data we hold about you and ensure that access to it is limited to only those who need it to provide you with the services you have requested or consented to receiving or have legal authority to request access to it.
We also have a responsibility to ensure that your data is accurate, retrievable and is not kept any longer than is necessary or legally required.
Your data is stored mainly within our ERP Platform which we ensure has appropriate security measures in place. Electronic data is erased to recognised standards from these servers when it is no longer required.
We have assessed the risks to the security of your data, including any third parties in use and to ensure high levels of security and operational rigour are applied to keep it protected. These controls are updated regularly to ensure that any new risks or threats can be countered.
In the unlikely event that we lose your data, or a device on which your data resides, or it is accessed by someone unauthorised, we have a duty to inform you immediately.
Our legal basis for processing your personal data?
We are required to identify one of six possible legal grounds for processing. These are:
- legitimate interests
- vital interests
- public task
- legal obligation
As all of our processing activities are crucial to the provision of the service which we enter into a contract to provide, we process your data based on that contractual relationship.
We could also process your data under our legitimate interests as all processing activities are essential for the provision of our service to you.
How long do we keep your personal data for?
We process the following categories of personal data and retain this data for different periods of time.
Information in the ERP Platform is retained as long as the contract remains in place with our clients.
Contact information for the client will be retained for a period of one year following last contact.
Payment information is held by us only as long as is necessary to process the payment or to set up the direct debit mandate.
Your rights in relation to personal data
Under the GDPR, you have rights to access and control your personal data. These rights include:
- access to personal information
- correction and deletion
- withdrawal of consent (if processing data on condition of consent)
- data portability
- restriction of processing and objection
- lodging a complaint with the Information Commissioner’s Office
You can exercise your rights by emailing our Contact on firstname.lastname@example.org
If you are or were an authorised platform user of one of our clients, you may exercise your rights by contacting them directly.
How to contact us?
For all data protection matters or questions relating to how we manage your data, you can contact our Contact via these means:
Contact: Privacy Officer
Phone Number: (952)-922-2975
Updated: August 2023